HelpdeskForBusiness is a web based help desk application installed on your network that is customizable for your environment.
Do you need it:
Computers are an important part of your business. But you can't afford the staff or outside contractors time to handle all request, so you have to prioritize and solve the most critical issues quickly and seamlessly. HelpdeskForBusiness helps increase productivity while effectively tracking and analyzing these requests to avoid the same issues in the future. Helpdesk software brings workflow management, incident management, knowledge management and self-support to your IT help desk.
This software acts as a single point of access between end users and the IT department, ensuring that you deliver consistent, measurable IT service. Helpdesk software automates your request handling and problem resolution to yield quicker results for end users and increase learning within the IT department to reduce similar requests.
Basically, a good helpdesk software application allows you to do more with less.
Sampling of features:
Easy to use
Economical and affordable
Web based (no client software required)
Scalable (from dozens to thousands of users)
Knowledge base and Self-help (Browse-able and searchable)
Customizable and flexible
User accounts can be synced to Active Directory or eDirectory
Executive/management overview
Email and paging options
Scheduled reporting
On-line PDA support (Palm, Windows CE or any mini-browser with a 240 pixel wide view)
Upload attachments (documents, video clips, etc) to assist your users in the self help
Free email support
Self-help OR Self-serve: we have added a new feature which you may or may not be interested in. The helpdesk to date has always been self-help driven. But we have found some businesses prefer a self-serve instead. To do this, your users simply send an email to a special email account that you setup. You then run a scheduled task every 1 to 5 minutes that checks this special email account and adds the user and the ticket to the database and then sends an email to the user with a password and instructions to update their profile. This is easy on every-one but you do loose the self-help feature since the users can (but do not have to) submit tickets by email. To see how this works, send an email to
with a made-up help desk request. (you still maintain all of the work-flow management and other features if you go this way)
But why HelpdeskForBusiness you ask?
» Usability Ask our users. It's easy, fast and logical.
» Customizable You choose which fields your users need to fill out. Change the menus, colors, and rules. Make the self-help tailored to your users and your environment. But don't worry, we will get you started and you can always change it later to suit your needs.
» Powerful With 5+ years of helpdesk history, the product can handle big business environments. But it is easy for small business to use. So contrary to many of the other helpdesk solutions out there, HelpdeskForBusiness has a lot of muscle under the hood for when you need it in the future. So don't let inexpensive pricing fool you, this is powerful software.
» Self hosted installation It's installed at your site (typically one installation for the entire company) so you control the server cost.
» Quick return on investment (ROI) With the low annual fee, HelpdeskForBusiness will pay for itself in less than month. Users help themselves, which is better use of everyone's time. After you get your self help tailored to your users, you can expect 80% of tickets to be resolved by the user ... so you can do more with less! If you depend on outside contractors to fix problems, then the simple task of organizing the problems in one place for them to know what the problem is will save them time … and save you money. Don’t forget: time is money. This helpdesk solution will save you time, which will save you money.
